Terms & Conditions
Ashwood Motors - Terms and Conditions
Last Updated: March 21, 2025
1. Introduction
Welcome to Ashwood Motors. These Terms and Conditions govern your use of our website (the "Site") and the purchase of vehicles and services from Ashwood Motors Ltd, company number 12974956, VAT number 456750568, whose registered address is in the United Kingdom ("we", "our", "us", or "Ashwood Motors").
By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site.
2. Site Usage
2.1 Accuracy of Information
While we make reasonable efforts to ensure the accuracy of information on our Site, we do not guarantee that descriptions, pricing, availability, or other information is error-free, complete, accurate, reliable, or current. If we discover an error in the price, availability, or other key information of a vehicle, we reserve the right to correct such error and revise your order accordingly, or to cancel your order and refund any amounts paid.
2.2 Vehicle Specifications
All vehicles are described to the best of our knowledge and ability. The images of vehicles on our Site are for illustrative purposes only and the actual vehicle may vary in color, equipment, and appearance.
2.3 Site Availability
We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We reserve the right to suspend, withdraw, discontinue, or change all or any part of our Site without notice.
3. Vehicle Reservations and Purchases
3.1 Reservations
Reservations of vehicles through our Site are subject to availability and acceptance by us. A reservation fee may be required to secure a vehicle, which will be clearly indicated during the reservation process.
3.2 Contract Formation
The submission of a reservation or purchase order does not constitute a contract between you and Ashwood Motors. A binding contract is formed only when we have:
- Received full payment or agreed deposit
- Confirmed the availability of the vehicle
- Sent you a written confirmation of the sale
3.3 Cancellation
If you wish to cancel a reservation before collecting the vehicle, please contact us immediately. Refunds of reservation fees are at our discretion and may be subject to deductions to cover administrative costs.
3.4 Deposits
Deposits are non-refundable except in circumstances where we cannot fulfill our obligations or as required by law.
4. Pricing and Payment
4.1 Pricing
All prices are in British Pounds (£) and include VAT at the current rate unless otherwise stated. We reserve the right to change prices at any time without prior notice.
4.2 Payment Methods
We accept payment by:
- Bank transfer
- Major credit and debit cards
- Finance arrangements through our approved partners
4.3 Finance
If you choose to finance your purchase through one of our finance partners, you will be subject to their terms and conditions. We act only as an introducer and are not a lender.
5. Vehicle Collection and Delivery
5.1 Collection
Vehicles must be collected within 7 days of being notified that the vehicle is ready, unless otherwise agreed in writing. We reserve the right to charge a storage fee for vehicles not collected within this period.
5.2 Delivery
If delivery is offered, additional charges will apply. Delivery times are approximate and may be affected by circumstances beyond our control.
5.3 Inspection
You are responsible for inspecting the vehicle upon collection or delivery. Any discrepancies, damage, or issues must be reported to us immediately before leaving our premises or accepting delivery.
6. Warranties and Returns
6.1 Statutory Rights
Your statutory rights as a consumer are not affected by these terms and conditions.
6.2 Used Vehicles
Used vehicles are sold with any remaining manufacturer's warranty where applicable. For vehicles without manufacturer warranty, we provide a 3-month warranty covering major mechanical components unless otherwise stated.
6.3 Returns
We do not offer a general right of return on vehicles. However, if a vehicle is found to be significantly not as described or faulty, please contact us within 24 hours of collection or delivery.
7. Privacy and Data Protection
7.1 Privacy Policy
Our Privacy Policy, available on our Site, forms part of these Terms and Conditions and explains how we collect, use, and protect your personal information.
7.2 Communication
By providing your contact details, you agree that we may contact you in relation to your enquiry, reservation, or purchase. You can opt out of marketing communications at any time.
8. Intellectual Property
All content on our Site, including text, graphics, logos, images, and software, is the property of Ashwood Motors or our content suppliers and is protected by UK and international copyright laws.
9. Limitation of Liability
9.1 Scope
To the fullest extent permitted by law, Ashwood Motors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
9.2 Maximum Liability
Our maximum liability for any claim arising from these Terms and Conditions or your use of the Site shall not exceed the amount paid by you for the vehicle or service that is the subject of the claim.
9.3 Exceptions
Nothing in these Terms and Conditions excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited by law
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes, as they are binding on you.
12. Contact Information
For questions about these Terms and Conditions, please contact us:
Ashwood Motors Ltd Company Number: 12974956 VAT Number: 456750568 Email: contact@ashwoodmotors.co.uk Telephone: 07865046509
13. Distance Selling Regulations
For purchases made entirely at a distance (online or by phone), you may have additional rights under the Consumer Contracts Regulations 2013. Please contact us for more information.
14. Alternative Dispute Resolution
In the unlikely event that we cannot resolve your complaint to your satisfaction, you may refer the matter to The Motor Ombudsman, which is an approved alternative dispute resolution provider.
15. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
By using our Site or purchasing a vehicle from Ashwood Motors, you acknowledge that you have read and agree to these Terms and Conditions.